Quality customer service training [QCS]
An amazed customer is a loyal customer
The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.
Create better customers, and teams
Customer experience training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job. These skills make a positive impression in the minds of current and future customers, as well as the employees who utilize them.
Our customer service training courses will help you:
- Assess customer service attitudes and set goals
- Make heroes out of your frontline service people
- Amaze customers with every interaction
- Build rewarding customer relationships
Our training provides advanced customer service tips and tools for your organization based on the content area or competency you want to improve. Learn about customer service skills that create positive first impressions, manage customer expectations, and build customer loyalty by exploring through our training and development courses.
Fee`s: $350 USD, Including coffee breaks, buffet Lunch daily per delegate